What is the AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB)?
ABAB is a private, autonomous, for-profit organization that registers businesses in a private registry and checks its authenticity and existence. ABAB is developed to monitor and report on the business registered for its integrity, authenticity and existence. Our mission is to promote business self- regulation and we are governed by our own standards and guidelines.
Is AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) Part Of The Government Or Government Body?
No. AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) not the part of the Government or any Government Body.
Is AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) Supported By Donations, Tax Benefits, Government Funds Etc?
No. We are supported only the by fees paid by ABAB registered businesses and the supporting activities.
If ABAB’s Funds Come From Its Registered Businesses, How Can It Be Fair To The Consumers?
The purpose of AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) is not to act as an advocate for businesses or consumers, but to act as a mutually trusted intermediary to resolve disputes, to facilitate communication, and to provide Reputation Reports on business.
How Do I File A Complaint?
To file a complaint against a company doing business in our service area, please use our online Complaint Form.
How Do I Respond To A Complaint?
you are an ABAB registered business representative, you may respond to a consumer complaint by clicking on the "Business Login" button on top of the page or get in touch with the corresponding ABAB Business Affiliates.
How Long Does The Complaint Process Take?
We strive to resolve complaints at the earliest. The process, though, can take anywhere from few days to a few weeks.
What Kinds Of Complaints Do You Accept?
AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) only accepts consumer-business complaints and business to business complaints alleging misrepresentation in advertising or a problem with a company's Authenticity, provided the Company is registered with ABAB.
We do NOT accept the following:
Complaints about employee-employer disputes
Complaints about government agencies
Complaints about any matter that has already been decided by or is pending in a court of law
Complaints about disputes between private parties
Complaints relating to landlord/tenant disputes
Called AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) And Was Told That What I Am Asking From The Company Is Unreasonable. Isn't AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) Supposed To Be On The Consumer's Side?
No. AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) works to achieve an outcome to disputes between consumers and businesses that is satisfactory to all parties. A list of types of complaints that we do not accept is included in the response to the previous question.
Do You Accept Anonymous Complaints?
No, because we believe it is essential to the integrity of the reporting process that the company is given a reasonable opportunity to respond to complaint allegations. Also, it's impossible for us to verify the legitimacy of a complaint if it's filed anonymously.
I Filed A Complaint With AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB), But The Company Hasn't Responded. Why Can't You Make A Business Respond And Satisfy My Complaint?
We are not a government or law enforcement agency; therefore, we cannot force a company to reply to a complaint, nor can we administer sanctions against the company. Failure to respond to complaints will, however, negatively affect a company's rating, and maintaining a good report is very important to most companies. Often the company will respond once it realizes the impact a negative report may have on its business.
AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) Is Allowing A Customer To File What I Believe Is An Unfair Complaint About My Business. I'm An ABAB Registered Business - Aren't You Supposed To Be On My Side?
No. While AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) is supported by the dues paid by ABAB Registered Businesses, it acts as an intermediary to help settle disputes between consumers and businesses whether the company is ABAB Registered or not.
Why Should My Company Requester With AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB)?
Being an ABAB Registered Business, ABAB offers benefits to your company and your employees. To review some of the benefits available to Registered Businesses only, view our Registered Businesses Benefits Page.
How Long Does It Take To Become A ABAB Registered Business?
All applications are screened verified, and assessed to determine suitability for ABAB Registration; however, most of the criteria’s are processed in real time, few take time from few days to week. Certificate of Registration is issued only when all the guidelines are matched and verified.
If My Company Is Approved For Registration, Do You Contact Me, And If So, How?
New Member Businesses are generally notified by letter that they are approved for Registration and will also receive a Member packet in the mail.
How Much Does Registration Cost?
Annual Registration fees vary depending on the size of the company. Please contact our Member Services department for more information.