ABAB is a private, autonomous, for-profit organization that registers businesses in a private registry and checks its authenticity and existence. ABAB is developed to monitor and report on the business registered for its integrity, authenticity and existence. Our mission is to promote business self- regulation and we are governed by our own standards and guidelines.
No. AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) not the part of the Government or any Government Body.
No. We are supported only the by fees paid by ABAB registered businesses and the supporting activities.
The purpose of AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) is not to act as an advocate for businesses or consumers, but to act as a mutually trusted intermediary to resolve disputes, to facilitate communication, and to provide Reputation Reports on business.
To file a complaint against a company doing business in our service area, please use our online Complaint Form.
you are an ABAB registered business representative, you may respond to a consumer complaint by clicking on the "Business Login" button on top of the page or get in touch with the corresponding ABAB Business Affiliates.
We strive to resolve complaints at the earliest. The process, though, can take anywhere from few days to a few weeks.
AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) only accepts consumer-business complaints and business to business complaints alleging misrepresentation in advertising or a problem with a company's Authenticity, provided the Company is registered with ABAB.
We do NOT accept the following:
Complaints about employee-employer disputes
Complaints about government agencies
Complaints about any matter that has already been decided by or is pending in a court of law
Complaints about disputes between private parties
Complaints relating to landlord/tenant disputes
Anonymous complaints
No. AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) works to achieve an outcome to disputes between consumers and businesses that is satisfactory to all parties. A list of types of complaints that we do not accept is included in the response to the previous question.
No, because we believe it is essential to the integrity of the reporting process that the company is given a reasonable opportunity to respond to complaint allegations. Also, it's impossible for us to verify the legitimacy of a complaint if it's filed anonymously.
We are not a government or law enforcement agency; therefore, we cannot force a company to reply to a complaint, nor can we administer sanctions against the company. Failure to respond to complaints will, however, negatively affect a company's rating, and maintaining a good report is very important to most companies. Often the company will respond once it realizes the impact a negative report may have on its business.
No. While AUTHENTIC BUSINESS ASSESSMENT BUREAU (ABAB) is supported by the dues paid by ABAB Registered Businesses, it acts as an intermediary to help settle disputes between consumers and businesses whether the company is ABAB Registered or not.
Being an ABAB Registered Business, ABAB offers benefits to your company and your employees. To review some of the benefits available to Registered Businesses only, view our Registered Businesses Benefits Page.
All applications are screened verified, and assessed to determine suitability for ABAB Registration; however, most of the criteria’s are processed in real time, few take time from few days to week. Certificate of Registration is issued only when all the guidelines are matched and verified.
New Member Businesses are generally notified by letter that they are approved for Registration and will also receive a Member packet in the mail.
Annual Registration fees vary depending on the size of the company. Please contact our Member Services department for more information.
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